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FAQ

How can I contact HEDON?

Email: [email protected]

Business Hours 9:00 AM- 5:00 EST PM Monday-Friday

How long will it take to receive my order?

Once you place your order, please allow 2 business days for processing. After this, in the United States, it will take up to 5 business days. Please understand, sometimes we experience postal delays that are out of our control.

*Due to COVID-19, orders are being processed within 96 hours. If you do not receive a shipping confirmation email within 5 business days, please contact us.

Do we get a tracking number after we order?

Yes! All orders include tracking information. It will automatically be sent to the email provided once the order has shipped. .

Will you email me when my order is shipped out?

You will get a confirmation email when you have placed your order, and another when your has shipped and tracking information is available. Once you receive the shipping email please allow 24-48 hours for updates to appear. 

How can I pay?

We currently accept all debit and credit cards as forms of payment. If you would like to pay via another method, please email us.

Can I refund or exchange my order?

Damaged or defective items will receive a replacement, and if not in stock, a store credit will be issued. Please refer to our Return Policy. We do not offer exchanges.

Taxes & duties?

We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return, duties and shipping fees will not be refunded.

Are your products allowed in my country?

Please contact your local law enforcement for product laws in your country, as we cannot advise. By making a purchase at LoveHedon.com our customers agree that the items they purchase are legal in their country. HEDON LLC is not responsible for seized packages. You will be prompted to agree to these terms at checkout.

How old do I have to be to order from HEDON? 

U.S. law requires that you be at least 18 years old to order from HEDON. 

Is your packaging discreet?

All orders are packaged in discreet plain packaging.